Principles of assystNET
From wiki.axiossystems.com
assystNET is aimed at Contact Users, enabling them to interact effectively with their IT Service Desk for the purpose of resolving problems or raising service requests.
Unlike in assyst, where the Event logging and management is carried out exclusively by assyst Users, assystNET acts as a portal where these end Contact Users can access assyst directly. This allows them to initiate Events, to use the Knowledge Base to troubleshoot their own Events.
Contents |
Installation and Configuration
The following topics need to be considered in relation to the installation and configuration of the assystNET Client.
- Supported Versions Document
- Installing assyst
- Installing the assystNET Online Help
- assystNET License Overview
- Setting up assystNET License Roles
- Providing support for internationalization of assystNET
- Providing support for internationalization of date, time and number formats in assystNET
- Administering assystNET
- Providing a default Home Page Configuration in assystNET
- How to use Chat Step By Step
- Showing Item details in assystNET
Data Creation and Management
The function of the assyst Web Client in relation to assystNET is to provide the administrative back-end in relation to the data that assystNET depends on, and to provide the application customization and creation capabilities in order to deliver interface focused on your business needs.
- Logging into assystNET
- Creating a Form Step by Step
- Service Offering Creation
- Service Creation
- Giving Contact Users visibility over certain Actions
- Setting up Frequently Asked Questions for assystNET
- Setting up Attachments
- Giving Contact Users access to Service Offerings in assystNET
- Global Free Text Searching
- Providing external links to parts of the assystNET application
- Managing the Message Center
- Adding a language selection menu
Customization
Elements of the assystNET interface may be customized to suit your corporate needs.
- Providing support for additional languages via Customizations
- Setting up online Help Topics for assystNET
- Customizing colors and other layout options in assystNET
- Customizing the Main Logo in assystNET
- Providing terms and conditions on the assystNET login screen
Field and Form Reference
The following topics describe individual components of the assystNET interface for referential use.
| Home Page | Logging Events | Viewing Events |
|---|---|---|
| * The Home Page | * Logging Events | * Event Monitor |
| * Shortcuts panel | * Add Attachments Form | * Event Details Form |
| * Help Detail Form | * Event Logged Confirmation window | * View Attachments Form |
| * Contact User Account Details | * System Incident Logging Form | * Authorization Tasks |
| * Change Password | * Major Incidents | |
| * Keyboard Shortcuts | * Advanced Event Monitor | |
| * Decision Task Form |
| Service Catalog | Frequently Asked Questions (FAQs) | Recording Actions |
|---|---|---|
| * Service Catalog | * FAQs which might help resolve your issue | * Standard Actions |
| * Shopping Cart | * FAQ Detail Form | * Advanced Actions |
| * Checkout Confirmation | * Knowledge Feedback | * Take Decision Form |
| * More... | * Authorized and Not Authorized Action Form | |
| * More... |
| Conducting a global search | Miscellaneous |
|---|---|
| * Performing a Search in assystNET | * Responding to a Survey |
| * More... | * My Items |
