assyst Web Client How-To

From wiki.axiossystems.com

This topic provides you with the various topic information pointing you to the various sections within this wiki that will allow you to gather an understanding of the assyst Web Client, and provide you with key How-To topics for the common tasks.

Background Understanding & Theory

The following Categories provide you with the various theory documentation which allows you to understand the principles involved in assyst:

• Understanding assyst
• Asset and Configuration Management Theory
• Incident Management Theory
• Infrastructure Theory

How-To Perform Tasks

The following How-To tasks provide coverage of the basic tasks within assyst:

• Logging into assyst Enterprise Web Edition
• Logging an Incident
• Logging a Request For Change
• Logging a Problem
• Multiple Affected Users
• Acting on Events
• Multiple Service Departments Actions
• Searching the Knowledge Base
• Item Monitor Searching
• Resource Manager
• Principles of Processes in assyst
• Progressing a Process
• Using assystMobile

Further How-To topic pages can be accessed from the How-To Category.

Further Training

We consider it essential to the optimal use of assyst the product training is delivered to the end users of the system. Axios training is delivered by an experienced team of IITT accredited Trainers, offering a comprehensive set of courses, workshops and qualification schemes to help unlock the power in you and your colleagues to drive your business forward through efficient IT Service Delivery.

Axios's assyst product training approach fully reflects the latest trends in ITSM and research within our customer base. This approach is designed to be modular, with flexible courses that are tailored to suit the actual IT roles performed within any given organization.

The Benefits

• Greater flexibility to choose the courses that best fit the organization’s and individual’s requirements.
• Easily identifiable modules that complement Service and Support job roles.
• Administration courses focused on ongoing maintenance of assyst.
• assyst Administration courses can be scheduled throughout the implementation when they are most useful.
• Improved management and delivery of Train the Trainer courses to meet bespoke customer requirements.
• Focused knowledge transfer to the customer for new and enhanced functionality.
• All courses continue to be based on the Institute IT Training’s TAP methodology.